Privacy Policy

1. Introduction

Event Collection Group Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Company Details:
Event Collection Group Ltd
2 Heron Square, Deans
Livingston EH54 8QY
United Kingdom
Phone: 0330 822 7697
Email: [email protected]

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and job title when you contact us or request a quote.
• Event Information: Details about your event requirements, group size, preferred dates, and budget.
• Technical Information: IP address, browser type, device information, and pages visited on our website.
• Communication Records: Emails, phone calls, and messages exchanged with our team.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes for our services
• Plan, organize, and deliver corporate events and team building activities
• Communicate with you about your event bookings and updates
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations and protect our rights

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Contract Performance: To fulfill our contractual obligations when you book an event with us
• Legitimate Interests: To operate our business, improve our services, and maintain client relationships
• Consent: For marketing communications and non-essential cookies
• Legal Obligations: To comply with applicable laws and regulations

5. Sharing Your Information

We may share your information with:

• Service Providers: Venues, caterers, activity suppliers, and other third parties necessary to deliver your event
• Business Partners: Trusted partners who assist in providing our services
• Legal Authorities: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Event-related information is typically retained for 7 years for accounting and legal purposes.

7. Your Rights

Under GDPR and UK data protection laws, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal obligations)
• Restriction: Request limitation of processing in certain circumstances
• Data Portability: Receive your data in a structured, commonly used format
• Object: Object to processing based on legitimate interests or for direct marketing
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected] or call 0330 822 7697.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Essential cookies are necessary for the website to function, while non-essential cookies require your consent.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

14. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority: